CALL FOR A QUICK QUOTE +1 (888) 431-3815

FAQS

Boston Luxury Chauffeur FAQs

Frequently Asked Questions

Answers about booking, pricing, Logan Airport transfers, service area, and more — everything you need before you book.

Transparent Pricing
Licensed & Insured
Easy Online Booking
Available 24/7
Booking & Reservations

Booking & Reservations

Quick, easy, and flexible booking options for your luxury transportation needs.

How do I book your chauffeur service?

Three easy ways to book your chauffeur service:

Good to know: booking ahead helps secure vehicle availability, especially for early-morning departures. We often accommodate same-day bookings based on fleet availability.

Do you offer same-day bookings?

Yes. We often accommodate same-day bookings based on fleet availability.

  • Call +1 (888) 431-3815 for the fastest confirmation
  • Availability depends on the vehicle class and time of day

For an urgent trip, call our dispatch line directly rather than booking online.

Can I book far in advance?

Yes — you can reserve as far in advance as you'd like, including for weddings and other milestone events, corporate events and special occasions, or recurring airport transfers for regular business travel.

We recommend booking as early as possible for weddings and peak-season dates to secure your preferred vehicle.

Will I receive confirmation of my booking?

Yes. After booking, you'll receive confirmation of your reservation details, including your pickup date, time, and location, your vehicle type, and your rate confirmed before you book.

It's your responsibility to review your confirmation for accuracy. If anything looks wrong, call us at +1 (888) 431-3815.

What's your cancellation policy?

Free cancellation up to 24 hours before pickup.

  • Cancel or change your reservation 24+ hours before pickup: no charge
  • Cancel within 24 hours of pickup, or no-show: charged the full booking amount
  • Airport pickups: flight delays are tracked and your pickup time is adjusted automatically at no charge

See our full Terms and Conditions and Liability & Safety Policies for details.

What information do I need to make a reservation?

Share your pickup date and time, pickup and drop-off addresses, passenger count, luggage count, and preferred vehicle. For an airport arrival, include your flight number and terminal if known. We will confirm the details before your trip.

Can I change my pickup time, address, or flight number?

Contact us as soon as your plans change. We can update the reservation subject to vehicle availability and confirm any change to the rate. Cancellations and changes at least 24 hours before pickup are free under our terms.

Can I book a round trip or a ride for someone else?

Yes. Give us the details for each leg and the passenger’s name and contact information so we can coordinate pickup. We will confirm each pickup time, vehicle, and rate.

Corporate Travel

Corporate & Business Transportation

Professional chauffeur services tailored for business travelers and corporate clients.

Do you offer corporate transportation?

Yes. We provide chauffeured transportation for business travel, including point-to-point transfers and hourly as-directed service for meetings and multi-stop days.

  • Hourly booking, so the same chauffeur and vehicle stay with you for the day
  • Airport transfers for business travelers and visiting clients
  • Corporate billing arrangements available with prior written approval

To set up service for your company, call +1 (888) 431-3815.

Can you handle large group or multi-vehicle coordination?

Yes. We can arrange multiple vehicles for group travel, such as conference attendees or a wedding party.

  • Executive Van for larger groups; passenger and luggage capacity confirmed before booking
  • Multiple sedans or SUVs can be coordinated for simultaneous pickups
  • Group airport transfers for teams arriving together

Call ahead so we can confirm vehicle availability for your group size.

Do you provide billing for corporate clients?

Yes. Corporate clients can arrange alternative billing with prior written approval before service begins.

Contact us at +1 (888) 431-3815 or info@lavenderblush-dog-186177.hostingersite.com to discuss invoicing for your company.

Do you provide VIP and executive services?

Yes. Our chauffeurs are suited, licensed, and professionally trained, providing a discreet, executive-level experience.

  • Business Class Sedan, Luxury SUV, or Cadillac Escalade for executive travel
  • Hourly as-directed service for meetings and events
  • The same chauffeur and vehicle for your full reservation
Do you offer hourly service?

Yes. Reserve a chauffeur and vehicle by the hour — the same car stays with you for the whole booking.

  • Luxury Sedan: $90/hour, 3-hour minimum
  • Luxury SUV: $100/hour, 3-hour minimum
  • Cadillac Escalade: $135/hour, 3-hour minimum

Add stops or change your route anytime during the booking. Learn more about hourly service or call +1 (888) 431-3815.

Pricing

Transparent Pricing & Payment

Honest, upfront pricing with no hidden fees.

What is your pricing structure?

Straightforward pricing, confirmed before you book — no meter, no surge pricing.

What's included in your Logan transfer rate: a professional chauffeur, tolls and airport fees, flight tracking, and 60 minutes of complimentary waiting from touchdown on airport arrivals. Meet & Greet is an optional $60 add-on and is included only when requested and confirmed in your total.

Get an instant quote or call +1 (888) 431-3815.

What payment methods do you accept?

We accept major credit cards. We confirm the payment timing and method with your reservation. Corporate billing is available with prior written approval for qualifying accounts.

For other arrangements, call +1 (888) 431-3815.

Are there any hidden fees?

No hidden fees on your quoted rate. Your price is confirmed before you book, with no meter and no surge pricing.

Waiting beyond the complimentary period, extra stops, or itinerary changes may affect the price. Gratuity is optional. If you request Meet & Greet, the $60 add-on is included in the total we confirm before booking.

See our Terms and Conditions for details on additional charges.

What about tipping and gratuity?

Gratuity is optional and not included in your quoted rate — it's left entirely to your discretion and appreciated for great service.

You're welcome to add gratuity when you book, or give it directly to your chauffeur.

How much complimentary wait time is included?

Airport arrivals include 60 minutes of complimentary wait time, timed from touchdown — so customs and baggage claim aren't a race. Your pickup time is also adjusted automatically at no charge if your flight is delayed.

Waiting time beyond the complimentary period may incur an additional charge. For non-airport pickups or hourly bookings, call us to confirm timing for your specific trip.

Are tolls, airport fees, and gratuity included?

For Logan Airport transfers, tolls and airport fees are included in the confirmed rate. Gratuity is optional. For other routes or services, review the quote for exactly what is included before booking.

When and how do I pay?

We accept major credit cards. Your reservation or payment instructions will state when payment is due. Corporate billing may be arranged in advance with written approval. Call (888) 431-3815 if you need a payment link or have a billing question.

Service Area

Service Coverage & Availability

Professional luxury transportation across Greater Boston and beyond.

What areas do you service?

We serve Boston and Greater Boston, including downtown Boston, Back Bay, and the Seaport District; Cambridge and surrounding towns across MetroWest, the South Shore, and the North Shore; and Rhode Island, including Providence, Newport, East Greenwich, and Warwick.

See our full list of service locations to find your town.

Are you available 24/7?

Yes — phone reservations and service are available 24 hours a day, 7 days a week, including early-morning airport departures, late-night pickups, and holidays and weekends.

Call +1 (888) 431-3815 any time to book or ask a question.

Do you offer long-distance service?

Yes. Popular long-distance routes include Boston to New York City, Boston to Providence, Rhode Island, Boston to Hartford, Connecticut, and Boston to New Hampshire, Vermont, and Maine.

Rates for long-distance and out-of-area trips are quoted based on your specific route. Get a quote or call +1 (888) 431-3815.

Vehicles & Luggage

Vehicles, Luggage & Groups

Choose the right vehicle for your passengers and bags.

What vehicles can I book?

Our options include an executive sedan, luxury SUV, Cadillac Escalade, executive van, and stretch limousine, subject to availability. See the fleet or call us for the best fit.

How many passengers and bags fit in each vehicle?

The sedan seats up to 3 passengers with about 2 large suitcases. A luxury SUV or Escalade seats up to 6 with about 5 large suitcases. For an executive van, passenger and luggage capacity is confirmed before booking. Capacity depends on bag sizes, so tell us about oversized luggage before booking.

Can I request a Cadillac Escalade or a specific vehicle?

Yes. Tell us your preferred vehicle when you request a quote. We will confirm availability and the rate before booking; a vehicle class is not a guarantee of a specific model unless we confirm it.

Do you have child seats?

Please tell us each child’s age and the seat type you need when requesting a quote. We will confirm whether a suitable seat can be arranged and any applicable charge before booking. You may also ask about using your own seat.

Can you transport larger groups?

We can coordinate multiple vehicles for larger groups, subject to availability. Share the passenger count, bag count, pickup times, and destinations so we can prepare a group quote.

Airport Transfers

Logan Airport Transportation

Flight-tracked airport transfers with 60 minutes of complimentary waiting from touchdown.

What's included in your Logan Airport service?

Your standard Logan Airport pickup includes:

  • Flight tracking: we monitor your inbound flight and adjust pickup timing if it changes
  • Pickup coordination: your chauffeur meets you at the designated limo pickup area for your terminal
  • Luggage assistance: your chauffeur helps with your bags
  • 60 minutes of complimentary waiting: measured from touchdown on airport arrivals

Optional Meet & Greet: for an inside-terminal greeting with a name sign, request this $60 add-on when booking. It is included only if confirmed in your total. The standard pickup at the designated limo area does not include this add-on.

All Logan terminals covered: A, B, C, and E. On international arrivals at Terminal E, please allow for customs and immigration. The 60-minute complimentary waiting period still begins at touchdown; additional waiting may incur a charge.

Learn more about Logan Airport transfers.

Do you service other airports?

Yes — professional airport transportation to major regional airports:

We track flights for airport arrivals and include 60 minutes of complimentary waiting from touchdown. Pickup instructions vary by airport. Meet & Greet is optional for $60 when requested and confirmed in your booking.

Where do I meet my chauffeur at Logan Airport?

For a standard pickup, your chauffeur meets you at the designated limo pickup area for your terminal. We will share the exact pickup instructions for your reservation. If you want an inside-terminal greeting with a name sign, ask for the optional Meet & Greet service ($60) when booking.

What happens if my flight is early or delayed?

We monitor the flight number on your reservation and adjust pickup timing for the arrival. If the airline changes your flight number or you are delayed after landing, contact dispatch at (888) 431-3815. The complimentary 60-minute waiting period for airport arrivals begins at touchdown.

What if I am delayed at baggage claim or customs?

Let your chauffeur or dispatch know as soon as possible. Airport arrivals include 60 minutes of complimentary waiting from touchdown, including international arrivals. Additional waiting beyond that period may incur a charge.

Do you provide airport drop-offs as well as pickups?

Yes. We provide rides to and from Logan. For a departure, share your airline, flight time, pickup address, and number of travelers so we can confirm an appropriate pickup time.

Do you serve private aviation terminals and Hanscom Field?

Yes. We arrange private aviation transfers, including Hanscom Field (BED) and Boston-area FBOs. Send us the FBO name, flight details, passenger and luggage count, and destination so we can confirm the pickup plan and quote.

Special Occasions

Events & Special Trips

Transportation for a single ride or a coordinated itinerary.

Do you provide wedding transportation?

Yes. We can plan vehicles and pickup times for the couple, wedding party, and guests. Share the ceremony and reception locations, schedule, and passenger count for a tailored wedding transportation quote.

Can I book rides for concerts, games, and events?

Yes. We serve event venues in Greater Boston and beyond. Provide the venue, event date, passenger count, and desired pickup and return times. Depending on the itinerary, we can quote a direct transfer or hourly service.

Booking Tools

Technology & Digital Services

Simple online booking, wherever you are.

Can I book on my mobile phone?

Yes. Our website works on any phone or tablet — no app download required.

Request an instant quote from your phone, or call +1 (888) 431-3815 if you'd rather book by phone. Book now.

How will I know when my chauffeur is on the way?

We confirm the pickup details with your reservation and coordinate the chauffeur assignment before service. For a day-of-service update or pickup instructions, call our 24/7 line at +1 (888) 431-3815.

Safety

Policies & Safety

Your safety and satisfaction are our top priorities.

How are your chauffeurs screened and trained?

Every chauffeur is licensed, professionally trained, and background-checked before joining our team, and is trained in customer service and safe driving.

Our vehicles are inspected and maintained on a regular schedule to the same standard.

How do you ensure on-time pickups?

We build extra time into every trip: real-time flight tracking for airport pickups with automatic pickup adjustments, chauffeurs who plan routes around current traffic conditions, and vehicles dispatched with time to spare before your pickup.

Questions about your reservation? Call +1 (888) 431-3815.

Are the vehicles smoke-free?

Yes. Our vehicles are smoke-free. See the Terms and Conditions for vehicle-use policies.

Ready to Book Your Boston Chauffeur Service?

Reserve your ride today — your rate is confirmed before you book.